LONDON, Dec. 04, 2018 (GLOBE NEWSWIRE) -- Vodafone today launches its 2019 Global Trends Report, highlighting customer centricity, ethics and purpose, and the impact of Artificial Intelligence (AI) as key business priorities for the next 12 months. In line with the findings of the report, the refresh of Vodafone’s enterprise division brand – now called Vodafone Business – demonstrates the company’s renewed focus on putting customers and tangible business outcomes at its core, working with any organisation of any size.
Brian Humphries, CEO at Vodafone Business, said: “Our research has identified the key concerns, challenges and opportunities that businesses will face over the next year. In an era of unprecedented change, the most important factor for businesses – customer centricity. Placing people at the heart of business is the trend we truly identify with and is core to Vodafone Business, running through all of our products and services, from technologies such as IoT and SD-WAN through to our approach to relationships with customers.”
Iris Meijer, Director of Marketing at Vodafone Business, said: “Customer centricity is a concept that has stood the test of time. When we began to explore the idea of our brand refresh, reaching out to our customers from the home office to the boardroom, each was worried about the same thing: digital transformation. We have known for some time that our customers want a partner to join them on their digital journey, a partner they can trust. We are already very proud to fulfil that role, and as Vodafone Business we now have a refreshed brand to represent that partnership.”
The Trends Report is designed to allow better understanding of customer needs and challenges and to offer expert insight into how businesses can embrace key trends to their advantage. Drawn from primary research with businesses, industry analysts, global consultancies and futurologists, key findings include:
Technology-led disruption is putting people at the heart of the business
Businesses need to take a people-centric approach to get ahead of changing customer needs in a market that is being reshaped by technology, and do so at speed.
Commercial success is tied to purpose, ethics and trust
With companies going toe-to-toe with price points and new offerings, they need to seek differentiation in new areas and manage perceptions of their organisations carefully.
A balance is being struck between human and machine
Leaders are recognising the need to create an environment that allows people to thrive, supported by automation and machines, and employees’ expectations of the future of work is changing.
The full report can be read here: Vodafone Global Trends Report 2019
For further information:
Vodafone Group is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Vodafone Group has mobile operations in 25 countries, partners with mobile networks in 44 more, and fixed broadband operations in 18 markets. As of 30 September 2018, Vodafone Group had 531.9 million mobile customers and 20.4 million fixed broadband customers, including all of the customers in Vodafone’s joint ventures and associates. For more information, please visit: www.vodafone.com.
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